Refund policy

Not in love with your purchase?

No worries, we will gladly accept your returns within 14 days of delivery and we will provide you with store credit

Please note:

• All returns must be sent back in their original condition (unwashed, unworn, undamaged; no deodorant, perfume, make-up stains, detergent and in original packaging)
• We reserve the right to reject any return that shows signs of wear or do not meet the above criteria.
• ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGES OR REFUNDS ON SALE ITEMS

Return Instructions
To start a return, please contact us at returns@shopthehiddengem.com

Once we receive your return request, we will send you a return shipping label, as well as instructions on how and where to send your package. The customer is responsible for return shipping costs via USPS:

Return label fee:

US domestic USPS $6

Items sent back to us without first requesting a return will not be accepted.

Once we receive your return, please allow us 4-6 business days for your return to be processed. After processing, we will email you and let you know your return has been accepted and you will receive your store credit code via email.